How does a small business get educated about how to use social media? Neal Creighton joins Jim Blasingame to discuss a number of tools and resources that will help small businesses get started employing social media effectively.

How do you empower employees to solve customer problems? Don Cooper joins Jim Blasingame to reveal that employees must be trained how to not take a customer complaint personally.

Why is the customer experience so important? Lior Arussy joins Jim Blasingame to talk about why the experience matters more than products or pricing to the customers a small business wants to keep.

Does a small business founder need career planning? Kathryn Ullrich joins Jim Blasingame to explain why even business owners need to focus on professional development, plus they discuss how to hire talent, not just employees.

How much will it cost your small business if you fail to train your sales people? Brad Huisken joins Jim Blasingame to reveal why the only thing more expensive than providing professional sales training for your team is not doing it.

What is the nature of salespeople? Philip Delves Broughton joins Jim Blasingame to report on research he is conducting on the nature of salespeople all over the world and how we should be choosing and training salespeople.

How do you teach your organization to think of customer complaints as opportunities? Barbara Burke talks with Jim Blasingame about how to teach practices and instill attitudes that make customers want you to help them when they need it.

Some things should be non-negotiable, especially in sales. Brad Huisken joins Jim Blasingame to identify those practices that must be non-negotiable with your sales people if you expect to survive and thrive in your small business.

There is a new franchise acquisition learning center. Joel Libava joins Jim Blasingame to talk about some of the educational resources he has developed for his new Franchise Online University.

Broadcasting live from the Ex-Im Bank's 2010 Annual Conference, Jim Blasingame talks about the excellent experience he had during his stay and work at the Omni Shoreham Hotel in Washington, D.C., and why every small business should model their execution after this organization.