If you want highly satisfied customers you have to create highly engaged employees. Dave Anderson joins Jim Blasingame to discuss the connection between highly engaged employees with the ability to create customers you can't run off.

Comcast's Kevin O'Toole joins Jim Blasingame to discuss how his company has partnered with Bloomberg TV and the Philadelphia chambers of commerce to bring the Bloomberg Speaker series to small businesses in the Philly area.

Jim Blasingame says "It’s ok to fall in love with what you do, but not with how you do it." Jane Pollak joins Jim to discuss why managing change - instead of letting it rule you - can be accomplished better when there is a commitment to life-long education.

Are you a life-long learner? Jane Pollak joins Jim Blasingame to talk about the power of a continual entrepreneurial education, and why it requires budgeting time and resources and a personal commitment to make it happen.

Sales training implementation is not instinctive. Rob Jolles joins Jim Blasingame to discuss how to create and implement a plan to follow through on training for your sales force so you can meet your sales revenue goals.

Do you invest in training for your sales force? Rob Jolles joins Jim Blasingame to talk about the importance of a company sales training strategy so you know how to measure the performance of your sales team.

Do online universities provide a comparable education to traditional colleges? Jack Uldrich joins Jim Blasingame to continue their discussion on the future of e-Universities as compared to traditional colleges, including the vast cost differences.

Will college and graduate entry experience a paradigm shift? Jack Uldrich joins Jim Blasingame with a prediction for undergraduates of online universities regarding their ability to be accepted into graduate schools.

A new crop of small business owners is growing. Jori Clarke joins Jim Blasingame to discuss the next generation of small business owners - kids - and how they're learning online through KidsCom.com to start and grow a small business.

Are your salespeople prepared for informed customers? Bob Phibbs joins Jim Blasingame to discuss how salespeople need to be better prepared to sell to customers who have done their homework.