Bob Negen joins Jim Blasingame to reveal how in many ways anyone returning something to your business can turn out to be a good thing.

Jack Mitchell joins Jim Blasingame to reveal some of the ways his company strengthens relationship with customers during the holidays.

Jack Mitchell joins Jim Blasingame to reveal the connection between hugging customers in the traditional service way, and expanding it to our online relationship with them.

Pam Danziger joins Jim Blasingame to reveal that even though small businesses are in a powerful position in the retail sector with the more affluent customers, most of them don’t recognize this power.

John Scully joins Jim Blasingame to talk about the entrepreneurial opportunity currently available to focus on customer expectations and disrupt your industry.

Jay Baer joins Jim Blasingame to reveal a story about how one company turned their most outspoken unhappy customers into champions, advocates and quality partners.

Jay Baer joins Jim Blasingame to talk about how to neutralize online complaints by making sure you have banked a greater number of positive experiences.

Jay Baer joins Jim Blasingame to reveal tips and best practices on how to respond to online complaints in a way that turns them into positives.

Peter Meyer joins Jim Blasingame to reveal that when you ask customers the right questions about their experience expectations, you can produce emotional profit that drops to the bottom line.

John Patterson joins Jim Blasingame to talk about why establishing a high level of trust with customers is not just the right thing to do, it’s a profit generating best practice.