John Patterson 
John R. Patterson is founder and President of Progressive Insights a member of the Chip Bell Group. He is co-author of Customer Loyalty Guaranteed, and he has over 20 years of executive leadership experience in the hospitality, business services, real estate and financial services industries.
Website
www.johnrpatterson.comInterviews with John Patterson
What you have to do to guarantee an excellent customer experience
Providing a Lifetime Customer Experience Warranty
Why trust is a major profit generator
Deliver low-tech customer love with innovative service
Why trust is a major profit generator
Deliver low-tech customer love with innovative service
Are you tracking your customer’s journey with you?
How customer expectations are changing at light speed
Are you tracking your customer’s journey with you?
How customer expectations are changing at light speed
Articles by John Patterson
Have It The Wired & Dangerous Customer’s Way
Brain Trust Members and frequent guests of The Small Business Advocate Show John Patterson and Chip Bell explains why sometimes the customer does know best.
Customers Today Are Loud!
Brain Trust members John Patterson and Chip Bell how the recent recession forever changed how customers interacted with businesses.