Peter Meyer joins Jim Blasingame to reveal that there are three reasons why customers choose to do business with one company over another, but only the one based on value is sustainable.

Chip Bell joins Jim Blasingame to reveal some tips and best practices on how to customize service for the most difficult customers.

Chip Bell joins Jim Blasingame to talk about why you should love customers who are difficult because when you deliver what they want, they become the most loyal customers.

Jeff Zbar joins Jim Blasingame to talk about the challenge small businesses have between serving customers and staying focused on what you do well.

Chip Bell joins Jim Blasingame to reveal some tips and best practices on how to customize service for the most difficult customers.

Chip Bell joins Jim Blasingame to talk about why you should love customers who are difficult because when you deliver what they want, they become the most loyal customers.

Skip Weisman joins Jim Blasingame to reveal some of the factors that create communication problems, like lack of specificity and candor.

Chip Bell joins Jim Blasingame to talk about some of the things you can do to protect your business if you’re in an area with spring breakers.

Chip Bell joins Jim Blasingame to talk about how to get customers to come back after they do business with you the first time, and how to make them advocates.

Mike Stallard joins Jim Blasingame to reveal how a connected employee culture reduces risk of reputation damage, plus helps you stay engaged with customers.