Category: Customer Care
Chip Bell joins Jim Blasingame to recommend that you have an infinite number of ways to customize service for customers as you continue to meet their evolving expectations.
Chip Bell joins Jim Blasingame to recommend your service philosophy should be like a kaleidoscope with lots of attractive facets of light and color.
Robert Grede joins Jim Blasingame to reveal three ways to think about expanding and focusing your product offerings.
Robert Grede joins Jim Blasingame to talk about the concept of a product and why every business must be in the constant motion of upgrading and replacing existing customer offerings.
Peter Meyer joins Jim Blasingame to reveal the power of asking questions and listening to customers as a powerful practice to accomplish long term relationships.
Peter Meyer joins Jim Blasingame to reveal that more than salesmanship, leadership is the most important element in successfully acquiring long term customer relationships.
Peter Meyer joins Jim Blasingame to identify what it means to have a long term customer and how to start the process of acquiring them.
Jason Levesque joins Jim Blasingame to reveal the power of adding customer service features to your small business website, like the chat feature.
John Patterson joins Jim Blasingame to reveal how your customers are on a journey, from when they first learn about you, through shopping, buying and after they leave.
John Patterson joins Jim Blasingame to reveal that your customer’s expectations are changing with the speed of technology and how to stay connected at this pace.
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