Revealing what he considers to be the 21st century small business "Silver Bullet," Jim Blasingame talks about why identifying, building, maintaining and servicing communities is a key competitive advantage every small businesses has.

How do you teach your organization to think of customer complaints as opportunities? Barbara Burke talks with Jim Blasingame about how to teach practices and instill attitudes that make customers want you to help them when they need it.

Interactive is the future of customer service, according to Joseph Jaffe, as he joins Jim Blasingame to talk about some of the paradigms that are shifting away from 20th century marketing toward 21st century connection and communication with prospects and customers.

What's the difference between good customer service and the customer service experience? Micah Solomon joins Jim Blasingame to talk about why serving customers in a way that makes them loyal is different in the 21st century.

Some things should be non-negotiable, especially in sales. Brad Huisken joins Jim Blasingame to identify those practices that must be non-negotiable with your sales people if you expect to survive and thrive in your small business.

How do you manage communication styles among e-channels? Jeff Zbar joins Jim Blasingame to talk about why you shouldn't use texting styles in email, plus other suggestions about business communication across all platforms in the 21st century.

Broadcasting live from the Ex-Im Bank's 2010 Annual Conference, Jim Blasingame talks about the excellent experience he had during his stay and work at the Omni Shoreham Hotel in Washington, D.C., and why every small business should model their execution after this organization.

For business to consumer sales success, the customer experience is everything, according to Jim Blasingame, who reveals the success components of B2C selling in The Age of the Customer™.

Build trust by creating a performance clock. Trust expert, Arky Ciancutti joins Jim Blasingame to talk about how to foster and perpetuate trust within an organization. Jim identifies his "performance clock" idea for promoting trust. They also talk about how trust failure within cause customer problems without.

Looking for ways to improve your business's capital picture? Linda Ireland joins Jim Blasingame to identify how doing a better job of serving customers is one of the best ways to find new capital organically.