The issue is not change, but rather, how you lead and sell change. That's the message Brett Clay and Jim Blasingame discuss, especially how to incorporate this leadership attitude about change to find solutions for your customers.

What will it take to operate your small business successfully in this new era we're entering? Jim Blasingame says it's blending the new stuff with the fundamentals, and he talks about the latter with eight key points.

"Grammar Girl," Mignon Fogarty, joins Jim Blasingame to offer some tips on how to use proper grammar when producing the content that is so important in connecting with customers, especially in online communities.

How will customer care change in The Age of the Customer™? JoAnna Brandi and Jim Blasingame talk about what small businesses are going to have to do to take care of customers in an age when customers have total control over the relationship.

What is the greatest change small businesses will face in 2010? Debbe Kennedy talks to Jim Blasingame about a paradigm shift that is taking place in the marketplace: the customer is now in complete control. They talk about how to respond to this shift and what will happen to those businesses that don't.

Is your small business going through a PR crisis? Brian Dobson and Jim Blasingame talk about what steps you should take to make things right with your customers.

Survival in the new era is tied directly to customer retentions, says Charlie Fewell, as he talks with Jim Blasingame about how to stay focused on the customer experience, instead of what you have to sell.

What does it take to connect with all four generations in the marketplace today? Andrea Nierenberg and Jim Blasingame discuss connecting, follow-up practices, networking and other tips that help get more customers without spending a lot of money.

Selling in 2010 is more about connecting with customers and delivering solutions and less about closing. Robert Jolles joins Jim Blasingame to discuss how to get your share of sales in the emerging economic recovery.

What questions should you be asking yourself about next year? Ruth King and Jim Blasingame talk about the 5 questions (Jim adds a 6th one) to ask about operating your small business successfully in 2010.