Use your small business underdog status to your advantage. Amy Showalter joins Jim Blasingame to discuss how to use your gritty, underdog position to ask for business from the big dogs.

Big dogs like to help underdogs, but you have to approach them the right way. Amy Showalter joins Jim Blasingame to discuss the underdog edge of small businesses who know how to successfully engage with big businesses.

Would you like to pick up two brand new customer groups? Ken Gronbach joins Jim Blasingame to reveal that small businesses are missing opportunities to market to two minority segments who are increasingly becoming more affluent.

Do you differentiate between a transaction and a relationship? Ken Gronbach joins Jim Blasingame to relate two customer care experiences he had - one very bad and one very good. Which one will he do business with again?

Why would a customer come back to your small business? Celebrating Customer Care Week, Jim Blasingame reminds you that customers come back for the way you make them feel, not because of your products or price.

What if what's good for your business isn't good for customers? Adrian Ott joins Jim Blasingame to celebrate Customer Service Week by reminding us that your company policies might be hurting business.

Do you know how to respond to an RFP? Ilise Benun joins Jim Blasingame to discuss how to prepare for a request for proposal (RFP), and how to know when to not respond, plus how a proposal can have a long shelf-life.

You gain an advantage when you present a professional proposal. Ilise Benun joins Jim Blasingame to discuss proposal best practices, and the effectiveness of presenting professional proposals face-to-face or web conferencing tools.

Do you have personal relationships with your customers? Jack Mitchell joins Jim Blasingame to discuss why your success is directly proportional to how well you develop and are devoted to quality customer relationships.

Are men more inured by rejection than women? Beverly Inman-Ebel joins Jim Blasingame to discuss the differences in how men and women handle rejection, plus why "No" is better than "We haven't decided."