Are your policies hurting customer relationships?
What if what's good for your business isn't good for customers? Adrian Ott joins Jim Blasingame to celebrate Customer Service Week by reminding us that your company policies might be hurting business.
More interviews with Adrian C. Ott
When mining for marketplace gold, mine where the gold is
Helping startups understand the human factor in their future success
When going to market, focus on who, not what
Building a customer closed-loop system by the numbers
Become a thought-leader with closed-loop discovery system