Charlie Fewell 
Charlie Fewell, President of Charlie Fewell & Associates, Inc., is a Memphis-based consultant, coach, and speaker, with clients ranging from Fortune 100s to owner-managed small businesses. The originator of the "Revolt and Reinvent" small business growth strategy, Charlie specializes in customer and employee relationship-building, cultivational leadership, and business planning.
Website
www.charliefewell.com/Interviews with Charlie Fewell
Executives clarify and model behavior expectations
What's the difference between a manager and a leader?
Does your small business have customer advocates?
Are you measuring customer experience performance?
Measuring performance based on value delivered
Promotions and People that differentiate you
Products and Processes that differentiate you
Why do customers choose you?
What are the attributes of a cultivational leader?
Customer retention is the key to survival