Jim Canterucci joins Jim Blasingame to reveal that pressure, not threats, is the best way to motivate employees to accomplish the company goals, while delivering excellent customer service.

Bret Piatt joins Jim Blasingame to reveal the multi-faceted approach to cyber-security, that every small business needs to focus on, especially if you have customer info to protect.

Ruth King joins Jim Blasingame to say that it’s no harder to give your customers first class treatment, and it produces more profit.

Peter Sheahan joins Jim Blasingame to reveal the many advantages of upgrading your position with customers, from vendor to partner.

Peter Sheahan joins Jim Blasingam to reveal how the marketplace has been disrupted to the point where creating value and relevance is the first order of importance, followed by being competitive.

Bob Negen joins Jim Blasingame to discuss how his Retail Sales Academy teaches retail employees how to connect with 21st century customers.

Bob Negen joins Jim Blasingame to reveal that the ONLY reasons customers who come to your business, and then come back, is because of the experience they have, not what you sold them.

Chester Elton joins Jim Blasingame to report on how one company recovered a negative performance trajectory, by establishing a philosophy that every team member would do just a little bit more than customers expected.

Beverly Flaxington joins Jim Blasingame to reveal some tips on how to communicate the value you deliver based on what customers have told you.

Beverly Flaxington joins Jim Blasingame to reveal why you must determine what customers think is the value you deliver, that makes them do business with you.