Richard Hooker 
Richard Hooker is the author of Shoestring Venture and the senior managing consultant at SDM Advisory Group.
Website
www.ShoestringVenture.comInterviews with Richard Hooker
The power of word of mouth, both positive and negative
Does your customer service look like a tactic or a strategy?
The timeless power of "Old School" customer service
Developing your brand story in your management manual
Build your business's management manual
When an entrepreneur has to be a manager, or hire one
What's the greatest competitive advantage of a small business?
As the CEO of your business, what are your ideas?
Developing your brand story in your management manual
Build your business's management manual