Build your business's management manual
Do you have a management manual? Richard Hooker joins Jim Blasingame to explain how to begin building a management manual that will help you get on the right track and stay there.
More interviews with Richard Hooker
The power of word of mouth, both positive and negative
Does your customer service look like a tactic or a strategy?
The timeless power of "Old School" customer service
Developing your brand story in your management manual
When an entrepreneur has to be a manager, or hire one