Build your business's management manual

Do you have a management manual? Richard Hooker joins Jim Blasingame to explain how to begin building a management manual that will help you get on the right track and stay there.

More interviews with Richard Hooker

The power of word of mouth, both positive and negative

Featuring Richard Hooker – April 18, 2013

Does your customer service look like a tactic or a strategy?

Featuring Richard Hooker – April 18, 2013

The timeless power of "Old School" customer service

Featuring Richard Hooker – April 18, 2013

Developing your brand story in your management manual

Featuring Richard Hooker – July 19, 2013

Build your business's management manual

Featuring Richard Hooker – July 19, 2013