Richard Hooker

Does your customer service look like a tactic or a strategy?

Featuring Richard Hooker - April 18, 2013

What's your commitment to customer service look like? Richard Hooker joins Jim Blasingame to reveal the difference between customer service as a strategy as opposed to a tactic, and why one is a winner and the other not so much.

More interviews with Richard Hooker

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The power of word of mouth, both positive and negative
Featuring Richard Hooker – April 18, 2013
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The timeless power of "Old School" customer service
Featuring Richard Hooker – April 18, 2013
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Developing your brand story in your management manual
Featuring Richard Hooker – July 19, 2013
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Build your business's management manual
Featuring Richard Hooker – July 19, 2013
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When an entrepreneur has to be a manager, or hire one
Featuring Richard Hooker – July 19, 2013
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