Richard Hooker

The power of word of mouth, both positive and negative

Featuring Richard Hooker - April 18, 2013

Is word of mouth working for you or against you? Richard Hooker joins Jim Blasingame to reveal the power of word of mouth by your customers and how easy it is to make sure comments about you are the good kind.

More interviews with Richard Hooker

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Does your customer service look like a tactic or a strategy?
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The timeless power of "Old School" customer service
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Developing your brand story in your management manual
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Build your business's management manual
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When an entrepreneur has to be a manager, or hire one
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