This is the third article in a series about Blockchain technology and its implications. The first, in June, was an introduction, and the second, in July, was how Blockchain works and its role in cr... » More

In a national customer satisfaction index, the average customer rating was less than 60%. So how has such a level of un-service become a 21st-century norm? Because customers have become sensitized ... » More

The U.S. banking system has been challenged this year with the collapse of three large “regional” banks and some experts have predicted there will be more going forward. Smart small business owners... » More

The new prime differentiator in the Age of the Customer is not the competitive model, but rather a customer’s appraisal of how relevant a seller is to them. In today's marketplace, small businesses... » More

No question, cloud computing is an example of technology increasing business efficiencies and leverage. And for small businesses, it’s been a godsend. But like all high-tech tools, there’s an assoc... » More

As the CEO of your small business, being surprised and unprepared for the next disruption is unacceptable. Strengthen your business so it has the maximum opportunity to withstand business interrupt... » More

With all of the cloud power available, every small business should become more aware of how to use cloud-based services and seek these options to operate more efficiently, competitively, and profit... » More

Ever wonder why we're increasingly anxious about technology? While digital leverage is sexy and compelling, it’s simultaneously disrupting our analog expectations and troubling our requirement of t... » More

Thanks to a new crop of Internet Geniuses, small businesses have an embarrassment of riches in communication options. So, why does email continue to be the workhorse of choice by serious profession... » More

In the 20th century, sellers controlled information about their products, services, and innovations. But in the 21st century Age of the Customer, your customers not only have access to the informat... » More