Smart small business owners understand the direct link between motivating employees to be successful in their assignments and the success of the business. Here are six motivational best practices. » More

In the last of a three-part series covering The Five Financial Mysteries of running a small business, you'll learn about the relationship between vendors and customers, and why profit is important,... » More

In the second installment of the Five Financial Mysteries for Small Businesses, Jim explains how you can be profitable and not be cash-positive, and why cash in hand isn’t profit you can spend. » More

Do you know the difference between cash flow and accounting? Hint: Cash and profit are not the same. Avoid becoming a business mortality statistic by becoming an expert on the relationship between ... » More

Successful professional salespeople are gold miners. And the gold they seek is in the heads of prospects. So, remember, selling is more profitable and more fun when the prospect does most of the ta... » More

Operating our small business, we get so wrapped up in slaying the dragon that we risk losing our grip on what really matters. So, to quote the late, great Warren Zevon, "Enjoy every sandwich!" » More

In a national customer satisfaction index, the average customer rating was less than 60%. So how has such a level of un-service become a 21st-century norm? Because customers have become sensitized ... » More

As the founder of your small business, you were likely the first to do all the jobs - and all the jobs were done perfectly. But your business cannot grow until you can delegate, and you cannot dele... » More

The new prime differentiator in the Age of the Customer is not the competitive model, but rather a customer’s appraisal of how relevant a seller is to them. In today's marketplace, small businesses... » More

As the CEO of your business, if your enterprise is to survive and flourish you have to deal with each alligator that pops up. So remember, a well-nourished spirit = starved alligators = a greater c... » More