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Getting new customers from referrals is about one-third the cost of finding new customers from other sources. Joseph Jaffe joins Jim Blasingame to talk about the efficiency of gaining referrals from existing customers, plus maintaining customer relationships through online technology.
Customers not only want good value, but also peace of mind. Joseph Jaffe joins Jim Blasingame to talk about the customer service advantage small business has over large business, plus how to automate customer service to “Wow” your customers.
Your customers are increasingly expecting to connect with you online. Joseph Jaffe joins Jim Blasingame to discuss the direction the marketplace - read: customers - is moving, which is expecting more online service and connection.
Can you use an LLC to protect business assets from personal creditors? Cliff Ennico joins Jim Blasingame to talk about reversing the corporate veil by using a multi-member LLC to protect business assets from personal creditors.
Why start a business in December? Cliff Ennico joins Jim Blasingame to discuss year-end tax planning and why it now may make sense to start a business late in the year to take advantage of certain tax deductions.
Will shoppers behave differently on Black Friday this year? Pam Danziger joins Jim Blasingame to talk whether the recent economic challenges have reset the attitudes of Americans about being consumers.
How can you plan for the human side of your small business? Bob Kustka joins Jim Blasingame to talk about developing a human resource plan the same way you develop a marketing plan or any other kind of strategy.
Do you use a competency model for personnel planning? Bob Kustka joins Jim Blasingame to discuss why you must have a replacement plan, how to develop one, and how to incorporate the annual review as part of this plan.
Are you guilty of taking your key people for granted? Bob Kustka joins Jim Blasingame to discuss why you must take the time to consider what would happen if any of your key people suddenly left for any reason.
Are you an innovation leader? Pam Harper joins Jim Blasingame to discuss two of the three key points in innovation leadership, which are stakeholder ownership and fostering an innovative environment and culture.
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