Use technology to give your customers peace of mind

Customers not only want good value, but also peace of mind. Joseph Jaffe joins Jim Blasingame to talk about the customer service advantage small business has over large business, plus how to automate customer service to “Wow” your customers.

More interviews with Joseph Jaffe

The dangers of being competitive but irrelevant

Featuring Joseph Jaffe – April 25, 2011

Using social media to gain a competitive advantage

Featuring Joseph Jaffe – April 25, 2011

Social media is custom-made for small business

Featuring Joseph Jaffe – April 25, 2011

Promoting customer loyalty and referrals as a business strategy

Featuring Joseph Jaffe – November 29, 2010

Do you know what your customers expect from you?

Featuring Joseph Jaffe – November 29, 2010