Jeff Zbar joins Jim Blasingame to report on what it looks like when businesses have to reinvent themselves, as is the case during the pandemic for the music event industry.

Jeff Zbar joins Jim Blasingame to report on how his customers are talking to him about business and the pragmatic way people are thinking about investing in reopening.

Deb Calvert joins Jim Blasingame to discuss why failing to take quick and decisive action when a customer issue or even conflict arises will only allow it to get worse and eventually take down your business.

Deb Calvert joins Jim Blasingame to reveal why the maxim “no news is good news” doesn’t work when keeping customers informed about anything that might become a problem.

Deb Calvert joins Jim Blasingame to reveal why the entire organization must be trained and committed to providing customers with all the news that they need to stay informed about your ability to perform.

Kristina Podnar joins Jim Blasingame to reveal why developing leads in online platforms, like Facebook, etc., is fine, but you’re in jeopardy of losing them if you can’t contact them using other methods outside of that platform.

Kristina Podnar joins Jim Blasingame to reveal why small businesses have to increasingly not be naïve or short-sighted about the true and full cost of using the sexy digital leverage of Big Tech platforms.

Holly Wade joins Jim Blasingame to report on the NFIB’s Index of Small Business Optimism, which shows seven of the 10 March indicators were up over the previous month.

Holly Wade joins Jim Blasingame to compare notes on the NFIB’s Index of Small Business Optimism findings with the polling Jim does, both showing that the greatest challenge for business owners is finding qualified employees to work.

Holly Wade joins Jim Blasingame to report on the NFIB’s Index of Small Business Optimism that shows a reluctance to commit capital investment right now, likely owing to uncertainty about the near-term economic conditions.