Training employees to keep customer informed about problems
Deb Calvert joins Jim Blasingame to reveal why the entire organization must be trained and committed to providing customers with all the news that they need to stay informed about your ability to perform.
More interviews with Deb Calvert
Training employees to keep customer informed about problems
Why "no news is good news" isn’t true with customers
Risk & conflict aversion: What's the price of inaction?
Why "no news is good news" isn’t true with customers
Risk & conflict aversion: What's the price of inaction?