Are your employees empowered to break some rules?
When is it okay for an employee to break your rules? Adrian Ott joins Jim Blasingame to celebrate Customer Service Week by recommending you allow employees to break company rules and even lose money, it if saves a customer relationship.
More interviews with Adrian C. Ott
When mining for marketplace gold, mine where the gold is
Helping startups understand the human factor in their future success
When going to market, focus on who, not what
Building a customer closed-loop system by the numbers
Become a thought-leader with closed-loop discovery system