Jim Blasingame reveals how the concept of serving customers has changed significantly in The Age of the Customer because their expectations make serving them more complicated, but also something you can know.

Jim Blasingame reveals that while the customer is still always right, but that your relationship with them is much more complicated than that in The Age of the Customer.

Deb Calvert joins Jim Blasingame to reveal research that show your business prospects and customers don’t need more vendors they need more sellers to behave like partners using dialogic communication methods.

Wally Bock joins Jim Blasingame to reveal some of the most important tips on how to be a successful boss from Wally’s new e-book on the topic.

Brad Huisken joins Jim Blasingame to reveal why it’s necessary to incorporate the human expectations of our customers as you attract them with the digital marketing tools.

Brad Huisken joins Jim Blasingame to reveal that all the CRM technology that small businesses can buy must have the analog – the human – component added.

Josh McCarter joins Jim Blasingame to reveal some of the reasons why you're better off doing what it takes to keep customers coming back, as opposed to focusing time and resources on customers who don't know you.

Josh McCarter joins Jim Blasingame to report on how customer relationship technology has become more incremental and elegant, in application and price for the small business service companies.

Tom Borg joins Jim Blasingame to recommend having a solid and enforced guarantee to offer customers as a way of strengthening your long-term relationship with them.

Tom Borg joins Jim Blasingame to reveal some of the mistakes businesses make with their operating policies that turn off customers, like not having convenient opening hours, or customer-friendly websites, including mobile.