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How will The Age of the Customer™ impact your small business? Jim Blasingame identifies what he calls The Age of the Customer™ and some of the adjustments small businesses will have to make in the new age.

What does the future look like with mobile apps and your small business? Ramon Ray joins Jim Blasingame to talk about the new technology advances in mobile computing, including smart phones and the i-Pad, plus how your small business should be preparing for mobile.

How will fiscal consolidation decisions by governments impact small businesses? Bruce Bartlett joins Jim Blasingame to discuss how governments are attempting to grow the economy while reigning in budget deficits and debt, and how this will impact small businesses.

What happens when western management concepts are applied in the Middle East? Judith Glaser joins Jim Blasingame to talk about how delivering her ideas on human collaboration, team building and decision making were accepted during a recent speech in Dubai.

Will FinReg solve problems or create more? Bill Brandt joins Jim Blasingame to talk about whether the Financial Regulations bill will do more damage than solve problems. Also, how much will FinReg impact small banks?

Are you more likely to react to another's position or to take some time and respond to them? Nance Guilmartin joins Jim Blasingame to explain the power of the pause, which will promote less stress and better communication. They also agree that a pause could be overnight.

How is networking changing in the second decade of the 21st century? Andrea Nierenberg joins Jim Blasingame to remind us that face-to-face is the original social media and that the online platforms should be used as new tools and not new rules.

What is the franchise reality in the wake of the Great Recession? Joel Libava joins Jim Blasingame to talk about the entrepreneurial behavior of franchise owners, plus the landscape for prospective franchisees, especially regarding capital acquisition.

Are you benefiting from lessons taught in the school of failure? Norm Brodsky joins Jim Blasingame to talk about what he learned from his mistakes and how we can benefit from our own. Norm says smart people learn from their mistakes, but wise people learn from the mistakes of others.

How will we use technology in the next decade? Ed Yourdon joins Jim Blasingame to report on how technology will change the way we do business in the coming decade, including more collaboration, more communities and less control by businesses.