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Wall Street is the tail that's wagging the economy''s dog. Rick Newman joins Jim Blasingame to talk about Fed policies and government policies have put how the financial markets at odds with the Main Street economy and small businesses.

It looks like higher interest rates are on the way. The Rick Newman joins Jim Blasingame to talk about some of the issues that higher interest rates could present to an economic recovery that continues to struggle.

The way to connect with customers and employees is with active listening. Jim Ballard joins Jim Blasingame to talk about the benefits of active listening with both customers and employees, including examples of how to do it.

Do you know how to be an active listener? Jim Ballard joins Jim Blasingame to reveal the difference between hearing, listening and being an active listener, and why the latter is so powerful.

President Obama wouldn't be the first to use the IRS for political purposes. Burt Folsom joins Jim Blasingame to report on historical examples of how presidents have used the power of the IRS as a political tool.

The Obama administration isn't the first to snoop on Americans. Burt Folsom joins Jim Blasingame to provide historical context to the government snooping on its citizens, which still does't make it less problematic.

For decades, the government has paid farmers not to plant crops. Burt Folsom joins Jim Blasingame to talk about the history of farming subsidies, how they have never worked and why we can't seem to get rid of them.

Are you sure your customer service is delighting customers? Steve Curtin joins Jim Blasingame to talk about the epidemic of poor customer service, why it's happening and offer tips on how to make sure your company isn't guilty.

Whether to torture or whether to trespass in our digital lives, both violate our values. Rich Galen joins Jim Blasingame to debate the question of whether there is a values connection between the government using torture and the practice of digital trespass.

Shouldn't Americans have more imput into how much liberty we give up for security? Rich Galen joins Jim Blasingame to debate the question of where citizens draw the line with government on the impingement of liberty in the name of national security.