Steve Curtin has 20 years of experience, including leadership roles in customer service and executive training to improve employee and customer satisfaction, with Marriott International. A self-proclaimed Customer Enthusiast!, he now runs his own customer service consulting firm, delivers presentations to hospitality management companies around the world, and writes a popular blog at www.stevecurtin.com. He is the author of Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary.