Will customer care look different in the future?
Will customer care look different in the future? John Patterson and Chip Bell think it will, as they speak with Jim Blasingame about the how much loving up our customers will change as we move into the next era of the marketplace, including e-customer service.
More interviews with John Patterson
What you have to do to guarantee an excellent customer experience
Providing a Lifetime Customer Experience Warranty
Why trust is a major profit generator
Deliver low-tech customer love with innovative service
Why trust is a major profit generator
Articles by John Patterson
Have It The Wired & Dangerous Customer’s Way
Brain Trust Members and frequent guests of The Small Business Advocate Show John Patterson and Chip Bell explains why sometimes the customer does know best.
Customers Today Are Loud!
Brain Trust members John Patterson and Chip Bell how the recent recession forever changed how customers interacted with businesses.