What you have to do to guarantee an excellent customer experience
John Patterson joins Jim Blasingame to reveal the steps you have to take in hiring and training to guarantee delivery of an excellent customer experience.
More interviews with John Patterson
Providing a Lifetime Customer Experience Warranty
Why trust is a major profit generator
Deliver low-tech customer love with innovative service
Why trust is a major profit generator
Deliver low-tech customer love with innovative service
Articles by John Patterson
Have It The Wired & Dangerous Customer’s Way
Brain Trust Members and frequent guests of The Small Business Advocate Show John Patterson and Chip Bell explains why sometimes the customer does know best.
Customers Today Are Loud!
Brain Trust members John Patterson and Chip Bell how the recent recession forever changed how customers interacted with businesses.