Are your first interactions with customers setting you up for failure? Bob Phibbs joins Jim Blasingame to offer tips on avoiding unproductive "placeholders," when you greet customers, like "How are you," instead of a genuine greeting, like "Good morning" and "Welcome."

Are your salespeople prepared for informed customers? Bob Phibbs joins Jim Blasingame to discuss how salespeople need to be better prepared to sell to customers who have done their homework.

How can silently counting to 3 improve your sales conversations? Renee Grant-Williams joins Jim Blasingame to talk about really listening and silently counting to three to make the customer more comfortable and slow the conversation.

Mike Stewart joins Jim Blasingame to reveal how to close more sales by asking questions and then letting the prospect talk, plus how to listen for buying signs.

Professional salespeople make intermediate closings. Mike Stewart joins Jim Blasingame to reveal how professional salespeople continually close many small steps before a sale is final.

Mike Stewart joins Jim Blasingame to discuss whether sales closing skills is a lost art, plus the two most common, ineffective closes and how to avoid them.

Steven Gaffney joins Jim Blasingame to discuss improving your sales attitude by talking to your customers about value instead of money, plus how to determine if your small business is really getting better at what you do.

Why is social media so hard for small businesses to adopt? Neal Creighton joins Jim Blasingame to discuss how the many facets of social media are playing in the relationship between businesses and customers.

Two of the big things that impact profits are sales and expenses. Tom Anastasi joins Jim Blasingame to reveal that two of the best ways to increase profits is to sell more stuff, while holding expenses down.

There are many ways to increase profits (income). Tom Anastasi joins Jim Blasingame to help you understand why growing your bottom line - profits - can be accomplished by using a number of tools and best practices.