Under pressure, Facebook may offer Internet connection services. Kathy Perry joins Jim Blasingame to report that Facebook may become an Internet service provider, in the face of Wall Street pressure, and why you should care.

Joanne Black joins Jim Blasingame to discuss connect with people that fuel your business, plus how referrals allow you to set the criteria on which others are evaluated in a competitive situation.

Jay Baer joins Jim Blasingame to explain that podcasting is a great way to reach and educate your customers in this mobile society, plus why you should build a show where you don't talk about yourself, but interview future customers.

Are you a mono-faceted networker? Ilise Benun joins Jim Blasingame to encourage you to think of networking as both online and face-to-face, and use both to support and contribute to the other.

How is your social media strategy working? Jim Blasingame reports on how small businesses are doing with their social media strategy, specifically that two-thirds of those polled are successful or expect to be successful.

Why is social media so difficult for small businesses? Anita Rosen joins Jim Blasingame to talk about some of the reasons marketing with social media is not easy for small businesses, and offers some tips and best practices.

New media is just new tools that use what you've always known about customers. Anita Rosen joins Jim Blasingame to reveal that even though you may be using new media to find customers, what you say to them hasn't changed.

How did the pioneers use the first digital media tools? Anita Rosen joins Jim Blasingame to talk about what it was like to use email in 1985 and the Internet in 1990, and when she understood the power of these new tools.

The best way to discover customer expectations is to keep your contacts simple. Tim Berry joins Jim Blasingame to reveal the power of simple polling of customers, one question at a time, can keep you connected to what customers are thinking.

Have you harnessed the power of word-of-mouth? Pam Danziger joins Jim Blasingame to reveal how luxury retailers use word-of-mouth to their advantage, including the new kind, user generated content.