Are you measuring customer experience performance?

Are you measuring customer experience performance? Charlie Fewell joins Jim Blasingame to discuss how to measure whether you’re exceeding your customer’s expectations by mapping their entire experience, from greeting to technology.

More interviews with Charlie Fewell

Executives clarify and model behavior expectations

Featuring Charlie Fewell – August 10, 2011

What's the difference between a manager and a leader?

Featuring Charlie Fewell – August 10, 2011

Does your small business have customer advocates?

Featuring Charlie Fewell – February 28, 2011

Measuring performance based on value delivered

Featuring Charlie Fewell – February 28, 2011

Promotions and People that differentiate you

Featuring Charlie Fewell – November 29, 2010

Articles by Charlie Fewell

Customer Outreach in Tough Times

Charlie Fewell – November 7, 2008

Do you know the best steps to take with your customers when the economy is having a tough time? Charlie Fewell provides useful tactics to help you serve customers more successfully.