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One of our senior Brian Trust members, Russell talks with Jim about some of the issue you need to address to have a successful succession plan for your business. The discussion includes how to make an intelligent transition from one owner and management team to the next logical one, whether that be to a child, or an arm's length buyer.

Kelle talks about a topic that Jim thinks is very important, the heroes among us. As you may know, for a long time Jim has told the world that small business owners are the modern day heroes. The discussion revolves around what makes a hero and the concept of courage, and how to have, and how to identify business courage. They also talk about how we define our heroes today.

We could not do without Steve Martin! He's one of our most valuable and versatile small business resources. During this visit, Steve and Jim talk about the inevitability of change: How it affects us, how we resist it, how we deal with it. Steve says we are encountering more change right now in our lives than any other previous generation. As always, Steve has some excellent tips to help us deal with and embrace change successfully.

Gary joins Jim to discuss national and international economic issues. This visit begins with Gary talking about money, and how it is changing. Gary also explains how the new forms money is taking is changing the way economists, including the FED, are looking at the condition of the economy. They also talk about the trend of Americans to invest in the stock market instead of saving, and the changes that is creating. As always, Gary helps Jim focus on the impact of deflation on various segments of the marketplace. Examples include broker fees, many areas of technology, and telecommunication. Gary admits that there are indicators of inflation, but deflation is also alive and growing in many sectors.

Bill and Jim talk about how to do a better job developing good customer relations. Bill talks about how voice mail, faxes, and other impersonal tools can make your organization more productive, it can also manifest in poor customer care. The guys also talk about how to manage your organization so you can provide good service.

Marvelous Mary Westheimer, as Jim calls her, discusses the one-of-a-kind survey Bookzone conducted about how people use the web. Mary and her company talked with 9000 publishers, mostly small independent ones, and asked them how they use the Net, how they developed their websites, how much money they spent, etc., etc. This is a very important interview for anyone who wants to know more about Internet usage.

Joan and Jim have another great visit as they cover the Kiplinger Letter. This installment is about biotechnology and how it affects us, including medical advances, such as gene therapy, vaccines, etc. Other topics they discuss include banking issues, new electronic capability, OPEC production policies, pet health insurance (no kidding), among other things.

Beverley brings with her a husband and wife home-based business team, Everett and Antigonie Ladd. Bev helps Jim interview the Ladds about how they started their home-based training business, how they developed their idea, including the challenges and opportunities they found as home-based business owners. Antigonie talks about how they converted their vision into reality.

Tim and Paul continue their series with Jim on how to grow your business into an Internet capable company. Paul emphasizes that you first decide what you want your site to provide your visitors and customers before you spend money on your website. Always the planner, Tim emphasizes that you plan for the way people will use your site, and develop your site around your business plan's objectives. The guys focus on how to make your Internet presence distinctive.

Tim and Paul continue their series with Jim on how to grow your business into an Internet capable company. Paul emphasizes that you first decide what you want your site to provide your visitors and customers before you spend money on your website. Always the planner, Tim emphasizes that you plan for the way people will use your site, and develop your site around your business plan's objectives. The guys focus on how to make your Internet presence distinctive.