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Leslie joins Jim again to continue their discussion of how to install the quality process in your small business. But first, they discuss more of the history of the quality process around the world in the 20th Century, with emphasis on how America lost it's competitive edge during the 70s and 80s. One of the issues discussed is the importance of the person at the top of the organizational chart being totally sold on the installation of a quality process in order for that philosophy to really create positive results. These visits with Leslie are VERY important. Be prepared to gain new perspectives that will change the way you think about managing your company.

Pierce talks with Jim about applying brain power effectively in the operation of our businesses. Pierce reports the results of research that shows that 90% of all training dollars is wasted. Methods of training discussed are mass training versus spacing training out over time. The research shows that retention improved when training is delivered over time instead of all at one time. The guys talk about ways to maximize your training budget and the effectiveness of your organization, including some of the new electronic capability.

First time on the show, Leslie has become the quality expert on our Brain Trust. Initially, Jim asks Leslie to talk about her experience as an assistant to Mr. Deming. Later, Leslie and Jim talk about the history of the quality movement during the 20th Century. All during this visit, they define and explain the quality process, and how it can help you be more successful in your small business. This is another unique conversation that you won't find anywhere else. Don't miss it.

Dale talks with Jim about the importance of courage and paying attention in helping owners and managers to make a difference in their organizations. They also talk about the importance of practicing MBWA, management by walking around. Dale offers some interesting ways to help small business owners solve problems.

Where else can you go to hear a member of the Federal Open Market Committee talk about how the Federal Reserve Board operates. Don't miss this opportunity to hear one of the Fed insiders talk about he and his organization looks at the economy, small business, inflation, and interest rates. Bob McTeer is not your grandfather's economist. He's a no-nonsense, plain English guy. Don't miss this conversation.

Ivan helps Jim discuss what it takes to be a small business owner. Ivan provides statistics on how small business' impact on the American economy, and they move on to talk about some of the key issues and options of entrepreneurialism. Ivan develops the franchise options available to prospective entrepreneurs.

Chuck launches his new book on Jim's show as he talks about why he things the Dow could reach 100,000 by 2020. Chuck says bull markets don't die of old age. He says they are killed by tax increases, monetary instability, and trade restrictions. This is a fascinating conversation. Don't miss it.

Another visit with Sherrye Henry to talk about the challenges and opportunities facing women in the marketplace. Nancy Blackman is the special guest as she shares her story as a successful entrepreneur in her own right, as well as her activity as a business incubator director helping others follow their dreams.

Another visit with Sherrye Henry to talk about the challenges and opportunities facing women in the marketplace. Nancy Blackman is the special guest as she shares her story as a successful entrepreneur in her own right, as well as her activity as a business incubator director helping others follow their dreams.

Another outstanding visit with Steve. Initially, the guys talk about the U.S. v Microsoft lawsuit. Even though the news is old, the fundamental discussion on the merits of anti-trust cases in today's marketplace are still valid. They move on to discuss broad band connectivity, such as DSL, Cable Modem, ISDN, T1 lines, etc., and how this capability will change the way we live, learn, work, and are entertained. Two of the applications affected by broad band that are discussed by Steve and Jim are video conferencing and distance learning. Another topic discussed is ASP, an Application Service Provider, which offers customers online software capability on-demand instead of purchasing a copy of a software program.