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How do you turn a difficult customer question or specification into a positive? Rob Jolles joins Jim Blasingame to show how honesty turns into trust when a customer makes a request that you think is ill-advised.

What are the best platforms for revealing the human element in your small business? Ramon Ray joins Jim Blasingame to discuss how video, blogs, social media and other online content can demonstrate small business authenticity customers are looking for.

Avoid people who cannot be happy. Kita Szpak joins Jim Blasingame to reveal that your ability to be happy may be influenced by unhappy people, things or circumstances , plus the power of self-analysis.

How do we promote tolerance in the face of evil? Barbara Weltman joins Jim Blasingame to talk about how the overwhelming evidence of tolerance is still not enough to fight the evil of intolerance.

How will a two-month extention on the payroll tax holiday impact small businesses? Barbara Weltman joins Jim Blasingame to say that a two-month extension in the payroll tax holiday creates an administrative burden on small businesses.

Homes For Our Troops and other veteran charities. Barbara Weltman joins Jim Blasingame to talk about why they chose Homes For Our Troops and other veteran charities to donate to during the holidays.

Jim has found a better way to thank customers during the holidays. Jim Blasingame talks about how he discovered that customers prefer that you donate to charities in their honor instead of receiving gifts.

'Exploring the forces of your existence. Jim Blasingame celebrates Christmas by reading a passage from "Anam Cara," a book by his late friend, John O'Donohue, titled, "To be born is to be chosen."

What would be required to take tolerance to the next level? Andrew Sherman joins Jim Blasingame to discuss the concept of tolerance and propose ways humans could go beyond tolerance to make the world better..

How could a Scrooge defend himself? Jim Blasingame acknowledges being a Scrooge and offers evidence in his defense, plus two challenges to us to make the world a better place, on The Small Business Advocate Show.