What to do when a customer wants the wrong solution?
How do you turn a difficult customer question or specification into a positive? Rob Jolles joins Jim Blasingame to show how honesty turns into trust when a customer makes a request that you think is ill-advised.
More interviews with Rob Jolles
Three more unfortunate default behaviors of salespeople to avoid
Two more negative sales defaults that will derail your sales career
How to identify and avoid these negative sales defaults
The power of your written words looking back at you
Connecting the practice of journaling to acquisition of wisdom
Articles by Rob Jolles
The Three Elements of a Successful Presentation
Brain Trust member outlines the three elements of a successful presentation to help you win the crowd every time.
The Break-Up: The 90-10 Rule (Part 1)
Break ups are hard. Period. Brain Trust member Rob Jolles explains what you can do after a business break up and how you can overcome any emotion even years after the fact.
A tale of two stories
Brain Trust member Rob Jolles recounts one story in two very different ways to show how attitude really can change perception.
Part 1 – “The Pre-launch”
Rob Jolles shares his experiences and challenges with creating and publishing his latest book.
“The 800 Pound Networking Gorilla”
Rob Jolles offers advice on how to ask for help while networking.