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The 24-hour customer is armed with many new tools. Adrian Ott joins Jim Blasingame to reveal tips and best practices on how to stay relevant to roadrunner customers who have a new competitive expectation for businesses.

Why relevance is trumping competitiveness. Adrian Ott joins Jim Blasingame to talk about the expectations of the 24-hour customer and how to herd these stray cats to your advantage.

What are your customer care algorithms? Adrian Ott joins Jim Blasingame to encourage small businesses to think of how they serve customers in a more disciplined and calculated manner, similar to the way search engines use algorithms.

How long before Illinois becomes a red state? John Tillman joins Jim Blasingame to predict that the political dysfunction of Chicago will lead to Illinois turning into a red state by 2014.

Where is the leadership in promoting class warfare? John Tillman joins Jim Blasingame to talk about the bankrupt philosophy of promoting class warfare as a political strategy.

How do we solve America's health care problems? Joe Bailey joins Jim Blasingame to discuss America's health care system and what is the best way to reform it for the long term.

What happens when bad things happen to good people? Joe Bailey joins Jim Blasingame to talk about dealing with adversity and how the best of human nature is required to persevere.

How do we encourage our best human nature characteristics? Joe Bailey joins Jim Blasingame to talk about what causes our best behavior to emerge and how we encourage new thinking.

America has a choice to make on election day. Jim Blasingame compares the differences in the world-views of the two presidential candidates and how America would look under either on for the next four years.

Who is the best small business presidential candidate? Jim Blasingame compares the two presidential candidates with regard to their policies on four key small business issues.