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Leaders provide direction and require accountability. Tim Irwin joins Jim Blasingame to reveal what can be learned about leadership direction and accountability from the failed launch of Obamacare.

What can we learn as leaders from President Obama's lack of leadership? Tim Irwin joins Jim Blasingame to reveal several elements of leadership that are missing from the failed launch of Obamacare, and what we can learn from them.

Jeff Zbar joins Jim Blasingame to explain that expressing your thankfulness for your customers isn't just important during the holiday season, it's important every day.

Jeff Zbar joins Jim Blasingame to discuss how to prepare for when a customer leaves your small business, plus how to prepare to fill the void left by a departing customer.

Erica Ariel Fox joins Jim Blasingame to explain that everyone has tendencies and habits, but that doesn't mean that you don't have the capacity to harness other parts of your inner-negotiator.

Erica Ariel Fox joins Jim Blasingame to explain that in order to be successful, clear & direct in negotiating with other people, you must inner-negotiate with all the parts of yourself to ensure you know exactly what you want.

Bob Negen joins Jim Blasingame to explain that as a small business owner, you must say thank you to every customer, plus you must hire and train employees to say thank you.

Bob Negen joins Jim Blasingame to explain how small, independent retailers should deal with Black Friday and Cyber Monday, including having item sales instead of store-wide sales, being creative, and targeting existing customers.

Bob Negen joins Jim Blasingame to offer 3 tips to retailers for the holiday season, (1) sell - this is the time for you to be on the sales floor, (2) Building your customer database - this is your opportunity to gather info from holiday shoppers to market to them year round, (3) have fun - this is the time to be excited about a store full of customers anxious to buy something.

Karen Cortell Reisman joins Jim Blasingame to offer do's and don'ts for when customers & colleagues share about challenges in their lives, plus why you should never try to solve their problems - just listen.