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Pam Danziger joins Jim Blasingame to talk about the new disruption that is occurring for businesses when their customers, not competitors, are empowered.

Rob Grede joins Jim Blasingame to reveal that you MUST determine from a customer complaint whether this is a one-off issue, or a systemic problem within your organization.

Rob Grede joins Jim Blasingame to reveal three things you have to to if you want to turn customers who have a complaint into brand loyal customers, which Rob calls the "3 Rs".

Rob Grede joins Jim Blasingame to reveal extensive, multi-industry research that shows for every complaining customer, there are 24 who have a problem don't complain, and what that means to your small business.

Kita Szpak joins Jim Blasingame to reveal the formula to use if you want to make sure happiness is part of your success plan, including being grateful and two other important factors.

Kita Szpak joins Jim Blasingame to talk about whether you can have real success if happiness isn't a big part of the result.

Anita Rosen joins Jim Blasingame to reveal why all the work being done in Silicon Valley to improve the application of Big Data will actually become and advantage for small business.

Anita Rosen joins Jim Blasingame to reveal that Silicon Valley is totally focused on the future of Big Data in order to deliver more elegant applications of the information being acquired.

Ami Kassar joins Jim Blasingame to talk about how his company provides business loan acquisition counselling to make sure you apply debt capital the right way and get it from the right source.

Ami Kassar joins Jim Blasingame to warn about the proliferation of online lending offers that are too good to be true, or dangerously expensive.