How complainers become the tip of your iceberg
Rob Grede joins Jim Blasingame to reveal extensive, multi-industry research that shows for every complaining customer, there are 24 who have a problem don't complain, and what that means to your small business.
More interviews with Robert Grede
Strengthen your credibility by developing a strong personal brand
Why the power of branding pervades all market activity
Strengthen your credibility by developing a strong personal brand
Why the power of branding pervades all market activity
Key considerations in any business acquisition – it’s not all money