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Peter Meyer joins Jim Blasingame to reveal that when you ask customers the right questions about their experience expectations, you can produce emotional profit that drops to the bottom line.

Bryan Mattimore joins Jim Blasingame to reveal that having many little innovative ideas is often the incubator for your next big idea.

Bryan Mattimore joins Jim Blasingame to introduce the idea that is the theme for his new book: How to get your next big idea developed in three weeks.

Robert Brands joins Jim Blasingame to reveal how to use ideation as a process to become more innovative, including the first steps to take.

Robert Brands joins Jim Blasingame to reveal the connection between your next innovation that serves customers with what your employees already know.

Robert Brands joins Jim Blasingame to reveal why your innovation strategy will produce sustainable results if you think of it as incremental steps, instead of looking for the big discovery.

John Patterson joins Jim Blasingame to talk about why establishing a high level of trust with customers is not just the right thing to do, it’s a profit generating best practice.

Marsha Egan joins Jim Blasingame to talk about the trigger moments when you have to take action and go with excellent instead of holding out for perfect.

Marsha Egan joins Jim Blasingame to talk about how small business owners think their perfect way of doing things holds their company back when they need to delegate to employees who can only do excellent.

Olalah Njenga joins Jim Blasingame to report on the government proposal that will require small businesses to give all employees seven days of annual sick leave.