What you knew about customer expectations has changed
Deb Calvert joins Jim Blasingame to remind you that after 2020, you can’t presume to know what your customers expect from you in 2021 – you have to ask them.
More interviews with Deb Calvert
Training employees to keep customer informed about problems
Why "no news is good news" isn’t true with customers
Risk & conflict aversion: What's the price of inaction?
Training employees to keep customer informed about problems
Why "no news is good news" isn’t true with customers