Risk & conflict aversion: What's the price of inaction?
Deb Calvert joins Jim Blasingame to discuss why failing to take quick and decisive action when a customer issue or even conflict arises will only allow it to get worse and eventually take down your business.
More interviews with Deb Calvert
Training employees to keep customer informed about problems
Why "no news is good news" isn’t true with customers
Training employees to keep customer informed about problems
Why "no news is good news" isn’t true with customers
Risk & conflict aversion: What's the price of inaction?