How confirmation bias can derail our best efforts in the marketplace
Deb Calvert joins Jim Blasingame to reveal what confirmation bias is, why we all suffer from it, and how to set ourselves up to minimize its negative impact on our success.
More interviews with Deb Calvert
Training employees to keep customer informed about problems
Why "no news is good news" isn’t true with customers
Risk & conflict aversion: What's the price of inaction?
Training employees to keep customer informed about problems
Why "no news is good news" isn’t true with customers