What’s the difference between persistence and perseverance?
Deb Calvert joins Jim Blasingame to reveal that customers like perseverance, but not so much persistence, and why you have to front-load perseverance.
More interviews with Deb Calvert
Training employees to keep customer informed about problems
Why "no news is good news" isn’t true with customers
Risk & conflict aversion: What's the price of inaction?
Training employees to keep customer informed about problems
Why "no news is good news" isn’t true with customers