Identifying the difference between persistence and perseverance
Deb Calvert joins Jim Blasingame to reveal that while persistence is an important trait in selling, it’s not as valuable to customers as is demonstrating perseverance.
More interviews with Deb Calvert
Training employees to keep customer informed about problems
Why "no news is good news" isn’t true with customers
Risk & conflict aversion: What's the price of inaction?
Training employees to keep customer informed about problems
Why "no news is good news" isn’t true with customers