Don’t sell your customers, show them leadership
Deb Calvert joins Jim Blasingame to reveal the role that leadership has in selling in the 21st century, when customers are more empowered than ever before.
More interviews with Deb Calvert
Training employees to keep customer informed about problems
Why "no news is good news" isn’t true with customers
Risk & conflict aversion: What's the price of inaction?
Training employees to keep customer informed about problems
Why "no news is good news" isn’t true with customers