Toxic talk in your business hurts customer relationships

Toxic talk in your business hurts customer relationships. Barbara Burke joins Jim Blasingame to discuss the negative effects externally - on customer relationships - when there is a breakdown in relationships internally, resulting in toxic talk.

More interviews with Barbara Burke

How to get out of your own way

Featuring Barbara Burke – February 25, 2015

How to handle the uncertainties of life and business

Featuring Barbara Burke – February 25, 2015

Negative talk about customers is unacceptable

Featuring Barbara Burke – March 01, 2012

Management as if humanity mattered

Featuring Barbara Burke – March 01, 2012

Creating a culture of customer service excellence

Featuring Barbara Burke – July 20, 2011