How Can We Get Empowered? -Part 2
Previously we covered the first two P's of empowerment.
1. Permission... to make decisions and take risks.
2. Protection... even if they make a mistake.
Now, let's go over:
3. Purpose : Know the company's goals and answers to the typical conflicts that arise.
- Challenge your coworkers by asking why and why not. This forces constant improvement.
- Recognize market changes. Encourage problem solving and brainstorming. Technology is expanding at an amazing rate, making some present techniques obsolete. Look at trends, and then be ready!
4. Proficiency: Know the difference between compacency and excellence.
- Encourage people to think of themselves as the owners of their own careers. Help them learn features and benefits of every product and service in the company.
- Train people to listen to the client's needs. Role play with common objections, so staff is prepared when they're rejected. This way, everyone will be more prepared.
5. Pay-off: Appreciate and recognize superior work.
- All people have a basic need for appreciation - don't be afraid to speak up. Let your coworkers know the success of the business is partly due to their efforts and achievements.
When you use the 5 P's of empowerment you'll see an increase in morale, productivity, and success. These ar emy tried and true methods - experiment with your own, then sit back and enjoy the fabulous results!
Joyce Weiss, author of Full Speed Ahead and Take the Ride of Your Life!
www.joyceweiss.com
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Category: Work-Life, Balance, Management Fundamentals
